Terms & Conditions

• Assessment — a fire risk assessment carried out at a named premises in accordance with the Regulatory Reform (Fire Safety) Order 2005 and PAS 79 guidance.
• Standard Time — the typical on-site duration allocated to an Assessment of the booked tier (see clause 4).
• Report — the written fire risk assessment report and any associated action plan delivered to the Client.
• Revision — a material amendment to a delivered Report requested after issue (see clause 5).

We will carry out a competent fire risk assessment of the premises named in your booking or quotation. The Assessment is conducted in person on site by a qualified assessor with experience in the UK Fire Sector (including operational Fire Service background). The Assessment will identify significant fire hazards, persons at risk, existing control measures, and any remedial actions required to achieve compliance with applicable fire safety legislation.

Following the site visit, a written Report will be issued to the Responsible Person named in the Assessment. The Report is valid for a period of 12 months from the inspection date unless stated otherwise; a re-assessment is required annually or sooner if material changes occur to the premises, its use, or occupancy.

You are responsible for ensuring safe and timely access to all relevant areas of the premises on the agreed assessment date, including any locked rooms, roof spaces, basements, and plant rooms. If the assessor is unable to access all relevant areas, a return visit may be required and will be chargeable at the rates set out in clause 5.

All quoted prices are based on the Standard Time associated with the normal term of the Assessment booked, as set out in your quotation or the published pricing tier. Standard Time durations are estimates typical for a premises of the stated size and complexity, and include both the site visit and preparation of the written Report.

The agreed price covers work carried out within the Standard Time only. If, during the course of the Assessment, additional time is reasonably required (for example due to the premises being larger, more complex, or more hazardous than described at the time of booking, or due to access or documentation difficulties), the additional time will be charged at an agreed rate of £30.00 per hour (or part thereof), to be agreed with you before the additional work is undertaken.

We will correct any factual errors in the Report free of charge, provided we are notified within 14 days of issue.

Mid-term revisions — that is, amendments to a delivered Report requested outside the initial issue period (for example following a change of use, refurbishment, or a request for an updated action plan) — are chargeable as follows:

• A minimum charge of £60.00 applies where a site visit is required, which covers the first hour on site.
• Any time beyond the first hour on site is charged at £30.00 per hour (or part thereof).
• Where a revision can be completed from existing records without a site visit, the £60.00 minimum does not apply and time is charged at £30.00 per hour with a minimum charge of one hour.

All additional charges will be agreed with you in writing before work commences wherever reasonably practicable.

Unless otherwise stated in your quotation, invoices are payable within 14 days of issue. Quoted prices are valid for 30 days from the date of the quotation. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate per annum, plus compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

You agree to provide accurate information about the premises at the time of booking, including its size, use, occupancy, and any known hazards. You are responsible for implementing the recommendations set out in the Report; our Service is limited to assessment and advice and does not constitute a warranty that the premises are free from fire risk.

Our liability for any claim arising out of or in connection with the Services is limited to the fees paid by you for the Assessment in question. We accept no liability for any fire, loss, or damage occurring at the premises, or for any consequence of your failure to implement the recommendations in the Report. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited by law.

We process personal data provided by you in connection with the Services in accordance with the UK GDPR and the Data Protection Act 2018. Assessment data may be stored securely and used to provide reminders for renewal assessments. You may request access to, or deletion of, your personal data at any time by contacting us using the details below.

Appointments may be cancelled or rescheduled without charge provided at least 48 hours' notice is given. Cancellations within 48 hours of the agreed site visit may be subject to a charge of up to 50% of the agreed fee to cover allocated assessor time and travel.